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May31
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May 6 2012


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Table of contents


Baldrigeplus.info
We've had site problems, have cut loose the legacy material, and are re-purposing this resource

An updated version of the legacy site, and a heap of material published in the last 10 years will soon become available at www.macpherson.co.nz.

Owner Malcolm Macpherson is teaching business excellence as part of the applied business carriculum at New Zealand's Otago Polytechnic, and will be posting allied material at macpherson.co.nz

A scumbag in Japan is squatting on baldrigeplus.com

 Malcolm Macpherson was a member of week 3, 2007 training at NIST's Washington DC HQ. He was also a member of the 2007 New Zealand USA study tour, visiting Richland College, Texas Nameplate, Park Place Lexus and the Texas Award HQ in Dallas, DynMcDermott in New Orleans, and a regional Quest in Seattle.

In 1999 he was a member of an extended study tour of 8 Baldrige winners, a rare privelige afforded few people, and from that trip came 'the Baldrige 8'- case studies and other material that formed the core of the original Baldrigeplus.com site.
More than a decade ago, before the dot com boom went bang, and before the run up to the credit crisis and the recession we're still struggling to emerge from, this was the conventional wisdom in Baldrige circles ...

"The Baldrige approach to excellence is one of US business's secret weapons: a key driver of economic strength, deeply entrenched in the business community

"Firms that account for three fifths of the dollar value of the US economy have some connection to Baldrige: past winners, contributors to the award process, or use the criteria for internal improvement"

I'm not sure whether those assertions still stand; no-one has said otherwise in the decade-long history of Baldrigeplus.

I'm also uncertain about this ...

"Firms that succeed in the Baldrige system significantly outperform the S&P500: performance excellence based on Baldrige pays"

But this I know still to be true ...

"If you are serious about doing better, and about helping your organisation do better, whatever it does, then you ought to be serious about Baldrige

"Writing an application, working as a member of an application team, applying the Baldrige test to drive improvement in your organisation (or in your life), studying the topic, or just wondering whether you ought to be doing something about this Baldrige thing: whatever your interest, this site will add value to it"

On the front page of the earliest versions of this site we said:

"When first confronted with the detailed criteria, Baldrige newcomers usually ask -What do these questions mean? And - what does a good response look like? We've set out to provide comprehensive answers to both questions ... "

Much of the early material is now outdated, and there are now some very sophisticated application-writing tools that make our pioneering material redundant. This re-purposed site saves what still applies, and points writers to the new tools and techniques.

Only available here
Case studies in City Government and Preschool Education free to download

The Auckland City Council's City Planning Group case study is now available as a 21 page PDF file

The Auckland Hospital Staff Preschool case study, now also available as a PDF file
NZOQ National Conference
Performance excellence and innovation in public sector organisations
Click for free PDF
Performance indicators in not-for-profits and the public sector ... HTML, click here
"This impressive site from New Zealand ..."
Quality Progress UPDATE
No. 34 January 1, 2000
Everything you want to know about the Malcolm Baldrige National Quality Award can be found at this New Zealand site. Several Baldrige related case studies are included as are "Baldrige Basics," studies illustrating performance excellence concepts, printable Baldrige worksheets and online workshops.
Quality Progress UPDATE
(the most widely read magazine
in the quality field)
No. 41 August 1, 2000

Stay with us, we're reinstating the whole library of resources at macpherson.co.nz